homepage / lifestyle / mobile / 09/09/2015

iFix Plus Mobile Insurance

About 2 months ago I cracked the screen on my iPhone 6.

Well, it fell on a plate and there was a semi-circle-like crack on the side; so not shattered. But I couldn’t not repair it. Couldn’t even bear to look at it. This was the first time I had cracked a phone screen that can be classified as my primary device.

It was a couple of hours before I had a flight to Durban, so I was in a panic. I wanted (needed) to get my phone screen fixed asap before heading to the airport. So I did what I usually do as a last resort – started making phone calls – looking for quotes, availability (immediate) and if the place had white screens in stock. 

I had also sent a tweet to @iFixSA, who I usually go to for general fixes, but I knew that it couldn’t happen immediately because of the urgency of my situation. They did get back to me of course, but it was after I went to the first person who could see me in an hour, had the part, and was the cheapest.

Here’s the thing about the ‘cheapest’. It’s advice I give out all the time when anyone asks me about buying cheap tech (or anything really) – you get what you pay for. But sometimes, like flights, cheapest is best. Anyway, I discovered afterwards that I wasn’t happy with the cheap screen fix. While the screen was new again with no cracks, I could see underneath via maybe less than a 1mm gap, into the phone. I could see stuff lit up underneath, and it bothered me. So I used the only phone cover I had that sort of fit around the screen to hold it down in place. Eek.

I paid R2000 for the fix, I had to just live with it.

Anyway, last month the lovely folk at iFix, who always go out of their way (and the reason why I keep going back to them), mailed me about their new iFix Plus Premium Membership. They also offered to fix any cracked screen of mine to test the service. I remembered my bad screen repair (how could I forget), and asked if I could get my screen “fixed” again. They said it wasn’t a problem.

iFix-Melrose

It was fixed in just under an hour at their Melrose Arch branch, while I had lunch. I know they offer an express service in an hour for about R300. The screen is all new and guess what? I cannot see anything underneath the screen! It’s fixed properly.

Why am I telling you all this? Well, price, of course. The iFix Plus Premium Membership is insurance for your mobile device that will cost R69 a month (R828 over 12 months), or R700 upfront for the year. If you need your screen fixed at any time, it will only cost R250 for the repair.

ifix-plus1

As you can see above, the R250 repair fee will cover:
– Touch malfunction (R2299)
– Power issues (R699)
– Camera failure (R649)
– Battery failure (R799)
– Liquid damage (R400+)
– Charging port failure (R599)
– Headphone jack issues (R599)
– Home button failure (R649)
– Cracked screen (R2299)
The price in brackets is the standard cost if you had to walk-in, without insurance.

The R250 cost is the individual device price, but there are options for families (R299 for 5 devices) and businesses. You are allowed repairs up to 3 times per year per device. If this isn’t a good deal, you also get discounts on their accessories and Mac repairs, etc. There’s no “once off” activation fees or anything.

Now, I’ve gotten quotes from big insurance companies for my devices only in the past and after hearing the cost, I was like “no, thanks.” Those monthly premiums could’ve just gotten me another phone altogether. Also, the R2000 I paid for my cheap screen fix, compared to the iFix Plus Premium Membership prices? I’m still weeping.

You can check out their website for more info: http://ifix.co.za/plus/



Nafisa Akabor
Always online... except when I'm offline.




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  • Zenzile Khumalo

    I’m not sure if I follow. Are you saying you’re not happy with the work iFix did or are you saying their iFix Plus insurance is or isn’t worth it?

    • I am saying I went to the person who quoted me the cheapest rate and I got poor quality in return.

      However, iFix has superior service and quality. At the rate iFix is offering, it is worth it. Have you seen anything similar or close to it?

      • Zenzile Khumalo

        Ok fam, I just needed clarity and thanks for that. Anyway, your answer is NO, I haven’t seen anything close to the iFix plus offering… Sadly my screen is cracked already but the phone works so I think I’m a bit late to sign up..😩