apps / how to / 15/09/2015

OrderIn food through WeChat

OrderInI’m starting to see a trend with services launching on WeChat in South Africa (think M4Jam and GoBeauty; I haven’t tried PicUp).

The latest service to join the WeChat platform is OrderIn, an online food service that delivers, or if you want, you can fetch your order.

The service already exists via orderin.co.za but now they’ve just made it convenient for mobile-first users to access it.

It works the same way as most services within the app – you just need to download WeChat, register, and add the contact to your list. With OrderIn, you can find them by their actual name, no extra characters or spaces.

You will need to give the app access to your location to see what restaurants are near you, before placing an order. Once you are on the OrderIn tab, you will be greeted by a voucher that you can claim, which is R50 off your first order. According to a press release sent out today, WeChat users will get R50 off their first three orders placed on WeChat. You proceed to order after selecting “Order Pick Up” or “Order Delivery”.

OderIn-1

I searched my area and at least 45 options came up – all major chains too: Adega, Steers, Primi, Col’cacchio, Mexican Fresh, Simply Asia, Kauai, etc – the type of places you’re likely to grab takeaways from. From my understanding, there are over 650 places listed across Cape Town, Durban, Johannesburg, Pretoria and Port Elizabeth.

This is an example of a menu listing:

OrderIn-2

This is the process, as explained by OrderIn:

OrderIn is user-friendly. It detects your location, or customers simply enter their address and are presented with a list of restaurants in the area. They then place and pay for their order, which is confirmed via WeChat. In the restaurant, a wireless printer connected to OrderIn’s server alerts staff when there’s an order pending and prints it out. Staff then enter the expected time of collection or delivery into the printer, which sends a confirmation to the customer via WeChat. Within WeChat, customers also have access to a customer care feature, which allows users to chat live with OrderIn’s customer service team.

I look forward to trying this out – at least once, cos you know, I’m all about convenience!



Nafisa Akabor
Always online... except when I'm offline.




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