powerThe problematic power/lock button issue on an iPhone is most common with the 5 (just google ‘iPhone 5 power button’ without adding the words ‘faulty’ or ‘broken’).

My button stopped working only a few months after I starting using it. I did attempt to get it fixed recently and before the store I went to asked what model I had, said outright that if it’s an iPhone 5, it cannot be fixed.

Before trying to get it fixed, I’ve been using Assistive Touch for months. If anyone else is having issues with a faulty power/lock button, just turn on Assistive Touch.

To do this, go to Settings > General > Accessibility > Assistive Touch and switch ON:


You will now see the soft touch button on your screen:


When you tap the button, you will be given options like Siri, Device, Home and Favourites (left, pic below). Tap the Device option to get more options like Mute/Unmute, Volume Up & Down, Lock Screen, Rotate Screen, and More (middle, pic below). Lastly, the More option lets you access Gestures, Shake, Multitasking and the all important Screenshot (right, pic below).

assistivetouch-buttonsIf you want to switch your phone off, it’s slightly tricky as you need to have your cable/power source with you. You go to Device -> Lock Screen but you press and hold Lock Screen for a few seconds until you see ‘slide to power off’:

photo 3

After switching off, since the power button doesn’t work, you just plug it into a power source and it will automatically switch on.

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  1. Saajida 03/01/2014 at 13:07 Reply

    this is a lifesaver!

  2. Steve 03/01/2014 at 15:15 Reply

    Very resourceful and undoubtedly of great assistance to people who are not getting what they’ve paid for from Apple. But perhaps a class action suit compelling a recall and/or compensation would be appropriate…

  3. nelio steyn 10/01/2014 at 14:07 Reply

    It can also be noted that you can go to Settings > General > Accessibility > Accessibility Shortcut > and the AssistiveTouch can be selected, The Assitive Touch button will then appear or disappear every time the home button is presses 3 times.
    Much better than having that stupid white button hovering around the whole time 😛

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