Level 3 of lockdown in South Africa saw Nando’s come up with a new way to factor social distancing if you want to order a meal, through kerbside collection.
Its new service called Nando’s Kerbside came into effect on 1 June, which allows customers to order via the app or website and pick up your meal without leaving your vehicle. I think it’s a great way to leave the house if you feel the need to get out but keep your distance.
Earlier on in lockdown, the company said it was not feasible to operate on a delivery only method, which is understandable as many eateries have taken a knock, hence its new offering that lets customers drive to the branch instead.
Full disclaimer, I was invited to try out the service and Nando’s covered the cost of my meal.
As an existing customer, I simply used the app to place my order. I’ve previously also used the website for direct delivery when other food delivery apps were in high demand. If you’re not registered, you would have to, in order to use the kerbside collection.
I ordered at 11:57 for 13:30 pick up, and had to provide information like my car details – make and model, vehicle colour, and registration plate. Once I got there close to 13:30, I went into the app and chose “I’ve arrived” and that “I’m at the Kerbside sign”. You can only order for the same day pick-up and not place an order a day before.
My food was brought out at the right time and it was great to see full measures in place – the delivery person to my car wore a mask and shield, came with sanitiser for me to use, and then I took my food myself from the carrier.
Before that, he read out my receipt to confirm what I ordered and that it was all in there. I liked that I could pre-select a time because I’m always busy and it helps to be able to pre-order. You can choose to pay instantly or when you collect.
Your food is hot when it comes to you and you will likely go straight home with it, which I prefer, versus waiting for a delivery but there’s a chance it could be cold when it reaches you.
Overall, I will more than likely use this service again. There’s always a gamble when ordering for delivery directly with the restaurant that something could happen along the way, when there is no option to track the driver live.
Great social distancing measures in place.
– Order via Nando’s app or website
– Choose a time in the day to collect
– Pay immediately or when you collect
– Provide your car details so they can find you
– Food delivered with proper social distancing measures in place
Welcome to Wired to the Web. My name is Nafisa Akabor and I’m a technology journalist covering business and consumer tech for the last 13 years. I’m passionate about start-ups, smartphones, mobile payments, travel tech and electric cars. ✉️ firstname.lastname@example.org