Keeping employees productive and happy with better technology and empathy is a top priority as companies try to combat burnout. By Nafisa Akabor

Covid-19 has changed the social contract between employer and employee, and as companies start returning to the office, leaders face new challenges in redesigning the way their organisations work.

This is according to Ogilvy’s head of employee experience, Emma Nicol, who adds that the pandemic and lockdown have not only forced us to adapt but also given us insight into how we relate in the workplace.

“It has become clear that to reimagine and reshape our work processes for the new era, businesses need a human-centred approach that shows empathy and empowers co-creation.”

Employee wellbeing and company wellbeing are more closely aligned than ever. Covid-19 has shown that resilient individuals make resilient organisations, says Nicol.

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